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Animal Logic

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Mid – Level Support Engineer – 12 Month Contract

Are you a mid-level Support Engineer who has experience with AVID Nexis shared storage?

We are seeking a mid-level Support Engineer who will be responsible for supporting and maintaining the company’s I.T systems and networks whilst providing efficient desktop/laptop support to all business users.

What you’ll get to do:

  • Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems associated with digital production equipment workflows.
  • Monitoring and maintaining computer systems and networks.
  • Ensure the reliable and efficient handling of video media and image data to meet the needs of staff and clients through all service areas (transfer, duplication, display, editing, archiving).
  • Manage AVID Nexis shared storage.
  • Assist in the maintenance of IT services to all Animal Logic staff, ensuring that they run effectively and issues are repaired.
  • Respond to problems promptly, escalating issues where necessary to senior staff.
  • Ensure effective performance of software packages throughout the company.
  • Setting up and disabling users’ accounts and profiles.
  • Responds to issues associated with production and IT infrastructure.
  • Support overall technical goals in partnership with software, R&D and production groups.
  • Communicate with the team and other departments for any IT support related issues.
  • Sharing all acquired knowledge concerning problem resolutions.
  • Prepare equipment for deployment to client locations, including rebuilding, testing, cleaning and packing
  • Provide support to external clients as required.
  • Provides physical support for the movement of equipment and plant around the facility.
  • Occasional after hours and weekend support available is also required.

What you bring:

  • Proven experience in Editorial software such as AVID Media Composer
  • Experience with AV Systems and connections, video conferencing systems.
  • Experience with Microsoft Office, Adobe Creative Cloud and Thunderbird.
  • Experience with Active Directory, IP telephone systems and financial systems support e.g. Great Plains
  • Windows packaging and deployment experience.
  • Experience with Linux (Centos or RHEL), Windows and MaOS operating systems.
  • Ability to multi-task, prioritize and problem solve.
  • Previous experience in a similar role.
  • Experience in supporting complex Networking environments.
  • Demonstrated ability to identify faults and find solutions with IT equipment.
  • Exposure to Adobe Creative Cloud and financial systems support.
  • Strong sense of client service.
  • Qualifications in Information Technology, Electronics, Engineering and/or Media Production.
  • Strong written and verbal communication skills.
  • The ability to convert documentation to plain English.
  • Attention to detail.
  • Ability to operate autonomously with a strong sense of personal responsibility for task completion.
  • Demonstrated ability to learn quickly and adapt to new processes.
  • Manual dexterity, you must be able to lift up to 18kg.
  • Valid driver’s license.

Please apply if you are eligible to work permanently in Australia.

Due to security reasons please do not include any links to Dropbox or Google Docs.

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